CALL: 0333 577 5000


Below you will find the most frequently asked questions (FAQs) about getting a loan on your car through vehicle equity release, the alternative to a logbook loan.

If you cannot find the answer you are looking please call contact us.

What is Vehicle Equity Release?

Vehicle equity release, is a loan on your car alternative to a logbook loan, is a way of withdrawing the cash from your car. You can borrow up to 70% of the trade value of your car and pay back from 18 to 60 months.

You continue to remain the registered keeper and use your car as normal.

Why is Vehicle Equity Release a ‘Quicker’ way to release cash from your car?

Your application is completed online without the need for a home visit with one of our expert loan consultants. We invite you to sign your agreement using our e-signature facility. Plus you can email your supporting documentation via email and we will complete your car video inspection via WhatsApp. This means we can typically pay out your loan within hours of receiving your documents.

What Is E-Sign and why is it quicker?

E-sign, also known as eSignature, is a safe and secure digital version of a paper-based method of signing signatures, on an electronic document. But beyond being just a squiggle on a screen, an eSignature legally binds an electronic document, in just the same way as paper ones do.

Is regulated?

Yes. is regulated by the Financial Conduct Authority and is a member of the Consumer Credit Trade Association.

Do I need to hand over my Logbook?

No. Unlike a logbook loan, with this type of a loan on your car, you retain possession on your V5C (logbook) document.

How quickly is the application process?

The same day, subject to compliance with our terms and conditions. Unlike a logbook loan, you can sign electronically, which speeds up the whole application process.

How can I complete a loan application?

The quickest way is to apply online or call 0333 577 5000 and speak to one of our loan team. They will provide you with a no obligation quotation, and if you accept, we could complete the loan on your car the same day.

How quickly can I receive the cash?

Often the same day. Once the application is completed, the money will be transferred to your nominated bank account within 1 hour.

Are there setup, administration, early repayment or exit fees?

At we believe in complete transparency. There are no early payment penalties, no upfront deductions, no monthly minimum charges and no default fees. There is a one-time set-up fee of £30 and that can be added to your loan. There is an option to purchase the fee at £20.

How much cash can I borrow? offers borrowers the ability to lend from £500 up to £100,000, subject to our terms and conditions.

How is repayment made?

Payments are taken on a debit card or if preferred a standing order can be set up. We are unable to take credit card payments.

What are the repayment frequency?

Payments are taken monthly.

Can I repay my loan early?

Yes. You can pay back your Loan at any time penalty free. All we require is 30 days notice or interest in lieu of it.

What are the minimum car requirements for minimum car requirements are that it is free of finance, less than 10 years old and has a trade value (this is generally lower than a dealer sale price) of more than £3,000.

Will you consider cars with finance?

Yes. can offer loans on cars with existing finance, provided that the finance is cleared with the proceeds of the new Loan. In this circumstance, a settlement statement will need to be provided from your current lender to confirm the full settlement amount.

Can I extend my loan with

Yes. Your solution can be extended to suit your personal circumstances to provide you with flexibility. This is subject to our terms and conditions and valuation of the car.

Who is responsible for the maintenance and insurance of the car for the duration of the loan?

Whilst the loan is live, as the registered keeper, you have responsibility to maintain the car and to ensure it has comprehensive insurance cover.

Can I switch to a solution from a Logbook Loan lender?

Yes. If you have outstanding finance on your car with any Lender you can 'Switch and Save'. Try, a quick, easy and affordable alternative and we will show you how you will save money. will ensure a swift hassle fee transition within 24 hours.

What happens if I cannot make the repayment on my loan with

If your circumstances change and you get into financial difficulties, will act compassionately and sensibly to provide assistance. We will discuss and agree a workable payment plans with the objective of getting you back on track in a fair and realistic manner.

The Loan is secured on the car and in the event that you are unable to meet the terms as provided, the car can be sold by us and the proceeds of sale used to clear any money provided and the balance returned to yourself.

Can I sell my car?

Yes. You need to inform us before you start the process. Please call us on 0333 577 5000 option 3 to discuss when you are ready to sell so we can provide you teh information needed by the buyer of the car.

How do I complain to

Our business ethos and culture are premised on the principles of 'treating all customers fairly'. If, for any reason, you are unhappy with any aspect of the service you receive, please contact us immediately and we will endeavour to fix it as quickly as possible:


Telephone: 0333 577 5000

If you are still not satisfied with the outcome or resolution of your complaint, you have the right to refer to the Financial Ombudsman Service. Our customer services team will be happy to assist you with this.

Representative Example:

If you borrow £1,000 over 36 months at a flat rate of 84% per annum [fixed] with a Representative 204.2% APR you will make 36 monthly payments of £97.98, making a total amount repayable of £3,660.00 including £30.00 document fee and £20.00 Option To Purchase fee. The total charge for credit is £2.660.00. Loan repayment length from 18 to 60 months. The maximum APR is 232.1%.

Your loan is secured against the vehicle and missing payments could put the car at risk of repossession.

Warning: Late repayment can cause you serious money problems. For help go to